What's New at Reddaway

Five cool ways to go totally California!

With more next-day lanes and our penchant for service excellence, nobody can handle shipments to, from and within California like Reddaway!

Here are five awesome ways Reddaway can help you ride the wave to a better supply chain.

• Intra-Southern California
• 1 and 2 days from the Rocky Mountains
• 1 and 2 days from the Northwest
• 1 and 2 days from Arizona
• Cross-border to and from Canada

For more information on our California capabilities, or to schedule a shipment, call 1-888-420-8960, or simply go online.

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News & Other Services

North to Alaska? Right on schedule!

For dependable, consistent scheduling to Alaska, chill out with Reddaway!

Our comprehensive service gives you the convenience of a single point of contact, single-carrier responsibility, rates through to the final destination, and a single invoice showing itemized charges.

What's more, Reddaway adds flexibility to your Alaska-bound shipments with:

• LTL or truckload capabilities
• Twice-weekly sailings from the Port of Tacoma
• Fast transit times—shipments in Seattle on Tuesdays or Thursdays can be in Ketchikan in four days; Anchorage, Wrangell, Petersburg, Sitka or Juneau in five days
• Direct loading to Soldotna, Anchorage and Fairbanks

Throughout the West, we're known for our on-time and damage-free service. Your Alaska shipments will receive that same service excellence.

Want an offshore shipping expert to contact you? Please fill out the online customer form. Or to arrange all portions of your shipment, from rating to scheduling to final delivery, call our customer care group at 1-888-420-8960 (option 2).

Reddaway makes strong showing at NTDC

Congratulations to Jeff Payne (Utah, photo, left) and John Lopez (Colorado, photo, right) for their outstanding performances at this year's  National Truck Driving Championships (NTDC) last weekend in Orlando, Fla.

Jeff took home first place nationally in the Twin Trailers class, and John placed third in the Straight Truck class.

"This is my 11th straight appearance at the nationals. I've been working that long to get the top prize in my category," Jeff says. "I finally got the win because of two things: persistence and also great coaching and support from my wife, Rhonda. I've been asked what I did differently this year. I know I was at the bottom of the pack after the drive-offs, and so I was just hoping to place second or third. But I was a lot calmer this year. I didn't get all worked up and that paid off for me big-time."

The American Trucking Associations (ATA) sponsors the NTDC, also known as the "Super Bowl of Safety," where more than 400 drivers compete for national titles in nine vehicle classes and the coveted National Grand Champion title. The drivers accumulate points through a written examination, pre-trip inspection test and a skills test.

Join us in cheering for our safety champions on  Twitter and Facebook.

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Industry News

Housing starts at five-month high

Exceeding forecasts, June U.S. housing starts were up 15 percent from the prior month, according to a July report by the Commerce Department.

In addition, building permits were up 2.5 percent for the month, an indication of future construction.

Tire prices treading up

Tire manufacturers faced with the rising cost of raw materials, such as natural rubber and petrochemical-based synthetics, are increasing the price of tires and retread rubber this summer from 9 percent to 12 percent.

One manufacturer notes a strong possibility exists for an additional price hike later in the third quarter.

Manufacturing slows in July

The Institute for Supply Management's manufacturing index for July dropped 4.4 points to a two-year low, hitting 50.9. An index below 50 signifies manufacturing contraction, above 50, expansion.

During this same period, the ISM sub-index for new orders was down 2.4 points to 49.2, and the inventory index dropped 4.8 points to 49.3.

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Tips to Make Your Life Easier

Talk about service! New Live Chat online technology

Available now on reddawayregional.com Live Chat gives you one more easy way to experience the personalized attention you need to manage your supply chain.

With Live Chat, you get a real time, quick exchange of information with a customer service representative. Because you can get the responses to your questions in a written transcript, there's less chance for miscommunications. Yet because you're working online, your phone is free to let you take care of other business.

In addition to scheduling a pickup or checking your shipment status, Live Chat lets you find out more about Reddaway services and how they can apply specifically to your business needs.

Available anywhere you have an Internet connection; start talking online with Reddaway today!

Not using our secure website? Register today and take advantage of all its timesaving tools!

Delivering an exceptional customer experience

It's a good day for Scott Lowrimore when he sees the account managers who report to him overcoming hurdles, learning new skills, and getting better at their jobs. "We have a ton of people with a can-do attitude who truly want to help our customers," says Scott.

Scott is an area sales director, charged with keeping his team on task for increasing business in an area that includes Arizona, Colorado, Utah, Idaho, Montana and Wyoming.

"I try to help our account managers balance the highs and lows of the job," Scott says. "I can tell when reps are not having the best days, and try to help them work through them. I also congratulate them on their wins, and balance that with their need to keep prospecting."

Going on 25 years in the industry, a dozen of those with Reddaway, Scott has been in his current role for more than eight years. "Reddaway graciously brought me on as a city sales manager in Denver. After three years, I did a short stint as a service center manager before moving to Salt Lake City and my current job."

"Reddaway has a great legacy of putting the customer first. We hire right and train right, work hard and have fun," adds Scott. "That makes Reddaway a good place to work, and a company that customers can feel good about doing business with."

Scott Lowrimore is just one example of the people and service that keep customers coming back to Reddaway.

Experience Reddaway service for yourself: To schedule your next shipment, go to  reddawayregional.com or call our Customer Care Group at 1-888-420-8960.

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A Place Reddaway Calls Home

Redding, Calif.

The "Second Sunniest City in the United States," (Yuma, Ariz., claims the sunshine title), Redding boasts 250 days of beautiful weather each year.

What do you do with all that sunshine? Explore the great hiking trails of the Trinity Alps. Fish the Sacramento River. Take a houseboat out for a cruise on Lake Shasta. Or simply enjoy the beauty of the volcanic mountain peaks of Mount Lassen and Mount Shasta.

In addition to nature's creations, some of the beauty found in Redding is manmade. The free art museum, also known as City Hal, features works of local artists and traveling exhibits. The Sundial Bridge, designed by Spanish architect Santiago Calatrava, is a functional timepiece that crosses the Sacramento River, creating a visually inspiring way to connect the city's 300-acre natural history park.

Reddaway has called Redding home since 1986 and operates a 14-dock door there. Originally developed because of its location halfway between the company's Portland headquarters and Los Angeles, Redding is one of the smaller service centers in the Reddaway network.

"We're a close-knit family, which our customers relate to," says Service Center Manager Jeff Miller. "They may come to us because of an unsatisfactory experience with another provider, but they stick with us because of our customer service and service standards."

Jeff adds, "We have employees with 18 to 25 years and others with seven to 10 years. This mix gives us the opportunity to share old ideas with new ones. The results are better service to current customers and a growing list of new customers. Really, it's our work environment that's helped us gain ground with the businesses that are here."

For more information on our Redding service, or to schedule a shipment, talk with a Customer Care representative at 1-888-420-8960 or go online to reddawayregional.com.

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